Mediation
In accordance with the Decree of October 30, 2015 relating to the mediation of consumer disputes, the contact details of the Tourism Travel mediator are:
Médiation Tourisme Voyage
BP 80303
75823 PARIS CEDEX 17
After contacting the reservation service and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can contact the Tourism and Travel Mediator free of charge, whose contact details and referral procedures are available on his website: www.mtv.travel
For more information, you can consult the official website of the Consumer Mediation at the following link: https://www.economie.gouv.fr/mediation-conso